Privacy Policy
Last updated: March 11, 2026
Welcome to Technicians Toolkit (operated by Technicians Toolkit Private Limited). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (technicianstoolkit.com), mobile application, and services.
Table of Contents
1. Information We Collect
1.1 Personal Information
When you use our services, we may collect:
- Account Information: Name, email address, phone number, profile photo
- Business Information: Business name, GST number (for GMB services), business category, address
- Payment Information: Billing address, payment card details (processed securely via Razorpay)
- Delivery Information: Shipping address, contact details for product deliveries
- Identity Verification: Aadhaar number, PAN (for technician registration and GMB verification)
1.2 Service-Specific Information
For Physical Tools & Equipment Purchases:
- Order history and purchase preferences
- Delivery addresses and shipping preferences
- Product reviews and feedback
For Google My Business Profile Creation Service:
- Business details (name, address, phone, hours, services)
- Business photos and logo
- Google account credentials (with your explicit consent)
- Business verification documents
For AI-Managed GMB Subscription Service:
- GMB account access tokens (OAuth 2.0)
- Business performance analytics data
- Customer review data and responses
- Post and update history
- Subscription and billing information
1.3 Automatically Collected Information
- Device information (type, operating system, browser)
- IP address and approximate location
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for:
2.1 Service Delivery
- Processing and fulfilling orders for tools and equipment
- Creating and optimizing your Google My Business profile
- Managing your AI-powered GMB subscription and automation
- Connecting you with technicians for repair services
- Processing payments through Razorpay
- Arranging deliveries via India Post, Delhivery, DTDC, Blue Dart
2.2 Communication
- Sending order confirmations, shipping updates, and delivery notifications
- Providing GMB profile updates and performance reports
- Subscription renewal reminders and payment receipts
- Customer support and service-related communications
- Marketing communications (with your consent)
2.3 Improvement & Analytics
- Analyzing usage patterns to improve our services
- Training our AI models to provide better GMB management
- Developing new features and products
- Fraud prevention and security monitoring
3. Information Sharing & Disclosure
We may share your information with:
3.1 Service Providers
- Payment Processing: Razorpay (for secure payment processing)
- Shipping Partners: India Post, Delhivery, DTDC, Blue Dart, FedEx, DHL, Aramex, Gati KWE
- Cloud Services: AWS, Google Cloud (for data storage and processing)
- Communication: SMS and email service providers
3.2 Google Services
For GMB services, we interact with Google's APIs. Your Google account data is processed in accordance with Google's Privacy Policy. We only access the minimum data required to provide GMB management services.
3.3 Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights, safety, and property.
We DO NOT sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures:
- Encryption: SSL/TLS encryption for all data transmission
- Payment Security: PCI-DSS compliant payment processing via Razorpay
- Access Controls: Role-based access to sensitive data
- Regular Audits: Periodic security assessments and vulnerability testing
- Data Backup: Regular encrypted backups with disaster recovery
6. Third-Party Services
Our services integrate with:
- Google: For GMB services, Google Sign-In, Maps, and Analytics
- Razorpay: For payment processing
- WhatsApp: For customer communication
- Social Media: For login and sharing features
Each third-party service has its own privacy policy. We encourage you to review their policies.
7. Your Rights
Under applicable Indian data protection laws, you have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a portable format
- Withdraw Consent: Opt-out of marketing communications
- Restriction: Limit how we process your data
To exercise these rights, contact us at privacy@technicianstoolkit.com
8. Data Retention
We retain your data for:
- Active Accounts: As long as your account is active
- Transaction Records: 7 years (as required by Indian tax laws)
- Subscription Data: Duration of subscription + 2 years
- GMB Service Data: Until service termination + 30 days
- Marketing Data: Until consent is withdrawn
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or concerns, contact us:
Technicians Toolkit Private Limited
Data Protection Officer
Response time: Within 72 hours for privacy-related inquiries