Refund & Return Policy
Last updated: March 11, 2026
Products
7 Days
Return Window
GMB Service
Before Start
Refund Eligible
Subscription
Pro-rata
Cancel Anytime
1. Physical Products (Tools & Equipment)
1.1 Return Eligibility
Customers have 7 days from the date of delivery to request a return.
Eligible for Return
- Product is unused and unopened
- Original packaging is intact
- All accessories and manuals included
- Proof of purchase available
Not Eligible for Return
- Product has been used or installed
- Packaging is damaged or missing
- Consumable items (gas, chemicals)
- Custom or made-to-order items
1.2 Spare Parts & Tools Policy
Important
- Return window: 7 days
- Refund is NOT available for spare parts and tools
- Only replacement will be provided
- Only ONE replacement allowed per order
1.3 Damaged Products During Transit
- Report damage within 7 days of delivery
- Provide photos/videos of the damaged product and packaging
- Replacement provided after verification
- Damage due to customer handling or misuse is not covered
1.4 Return Process
Contact us via WhatsApp or email with order details
Dispatch the product using any courier service
Send courier slip/tracking receipt and parcel images to us
We inspect the returned product upon receipt
Replacement processed if product is eligible (5-7 days)
Important Notes
- Return shipping cost must be paid by the customer
- Return shipping cost will not be refunded
- If returned product is found damaged or ineligible, replacement will not be provided
2. Google My Business Profile Creation Service
2.1 Refund Eligibility
| Stage | Refund | Conditions |
|---|---|---|
| Before work begins | 100% Refund | Within 24 hours of payment |
| Profile creation started | 50% Refund | Before verification initiated |
| Verification in progress | No Refund | Work substantially complete |
| Profile live & verified | No Refund | Service completed |
2.2 Service Guarantee
- If we cannot create your GMB profile due to our error, full refund provided
- If Google rejects your profile due to policy violations, no refund (but we'll assist with appeal)
- If verification fails due to incorrect information provided by you, no refund
2.3 Rework Policy
- Free corrections within 7 days of profile going live
- Changes beyond initial scope may incur additional charges
- Major changes (business name, address) treated as new service
3. AI-Managed GMB Subscription Service
3.1 Free Trial
- 7-day free trial for new subscribers
- No charge if cancelled before trial ends
- Full features available during trial
3.2 Subscription Cancellation
- Cancel anytime from your account settings
- Access continues until the end of current billing period
- No refunds for partial months
- Annual subscribers: Pro-rata refund for remaining full months (minus 10% processing fee)
3.3 Refund Scenarios
| Scenario | Refund |
|---|---|
| Service unavailable for 48+ hours (our fault) | Pro-rata credit |
| Duplicate charge / billing error | Full refund of duplicate |
| Changed mind after purchase | Within 24 hours only |
| Google API changes affecting service | Service credit (not refund) |
| Dissatisfied with results | No refund (cancel subscription) |
3.4 Downgrade & Upgrade
- Upgrade: Charged pro-rata difference immediately
- Downgrade: Takes effect from next billing cycle
- No refunds for unused higher-tier features
4. Order Cancellation Policy
Important
Orders cannot be cancelled once they are shipped.
4.1 How to Cancel
Contact us before the order is shipped with the following details:
- Full Name
- Full Address
- Phone Number
- Order Details / Order ID
- Payment Screenshot (for prepaid orders)
4.2 Cancellation Refund
- Prepaid orders: Full refund to original payment method (3-7 business days)
- COD orders: No refund needed (order not shipped)
- Partial cancellation: Refund for cancelled items only
5. Delivery Delays & Exceptions
Delivery may take longer in certain areas:
- North Eastern states
- Jammu & Kashmir
- Remote hill areas
- Bad weather conditions
- Law and order situations
Delays due to circumstances beyond our control do not qualify for refunds. However, you may cancel the order before it ships.
6. Refund Processing
6.1 Refund Timeline
| Payment Method | Refund Time |
|---|---|
| UPI | 1-3 business days |
| Debit Card | 5-7 business days |
| Credit Card | 7-10 business days |
| Net Banking | 5-7 business days |
| Wallets | 1-3 business days |
6.2 Refund Method
- Refunds are processed to the original payment method only
- No cash refunds or refunds to different accounts
- For failed refunds, alternative method may be arranged
7. Contact for Returns & Refunds
Technicians Toolkit Support
WhatsApp (Fastest)
+91 8076003884
Phone
+91 8076003884 (10 AM - 8 PM)
support@technicianstoolkit.com
Response time: WhatsApp within 2 hours, Email within 24 hours